PRIVACY POLICY

Our website address is: http://gracedestiny.com

At Eleanor Grace we are committed to maintaining the trust and confidence of our visitors to gracedestiny website. In particular we want you to know that your email address details will never be sold, rented or traded with other companies and businesses for marketing purposes. We just don’t do that sort of thing. Our policy is to maintain transparent relationships with our customers and we want you to know that you are valued and that your privacy is totally respected. In this Privacy Policy we have provided detailed information on when and why we collect your personal information, how we use it and how we keep it secure.

This policy, which applies whether you visit our Psychic Nights, Holistic Events, use your mobile device or go on line, provides you with information about.

TYPES OF DATA WE COLLECT

Website Cookies

Our websites use cookies to collect information.  This includes information about browsing and purchasing behaviour by people who access our websites.  This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our

Cookie Policy

Like most websites,  gracedestiny use cookies to collect information.  Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses our websites.  Cookies are essential for the effective operation of our websites. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

Google Analytics

When someone visits our website www.gracedestiny.com, we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to identify the most popular pages of our site. The information collected by google analytics is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

As part of the registration process for our weekly e-newsletter including horoscopes, we collect personal information. We use that information for a couple of reasons:

• to tell you about news,
• holistic events,
• free horoscopes or psychic readings that you’ve asked us to tell you about;
• to contact you if we need to obtain or provide additional information;
• to check our records are right
• to check every now and then that you’re happy and satisfied.

Please remember that we don’t rent or trade email lists with other organisations and businesses. We use a third-party provider, MailChimp, to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-news.

For more information, please see Mailchimp,s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Grant Philips.

Contact;  phil@gracedestiny.com

HOW WE USE YOUR DATA

At Eleanor Grace we use your personal data for the following purposes;

•  to provide goods and services to you;
• to make a website available to you;

With your agreement;

• to contact you electronically about promotional offers and products and services which we think may interest you;
• for market research purposes – to better understand your needs;
•  to enable us to manage customer service interactions with you;
• where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

WHAT PERSONAL DATA WE COLLECT

At Eleanor Grace we may collect the following information about you:

• your name, age/date of birth and gender;
• your contact details: postal address including billing address, telephone numbers (including mobile numbers) and e-mail address;
• purchases and orders made by you;
• your on-line browsing activities on gracedestiny websites;
• when you make a purchase or place an order with us, your payment card details;
• your communication and marketing preferences;your interests, preferences, feedback and survey responses;
• your location;
• your correspondence and communications with Eleanor Grace;
• other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our websites are not intended for children and we do not knowingly collect data relating to children.

OUR LEGITIMATE INTERESTS

• The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Eleanor Grace to provide business facilities, including :-
• selling and supplying goods and services to our customers
• promoting, marketing and advertising our products and services;
• sending promotional communications which are relevant and tailored to individual customers
• understanding our customers’ behaviour, activities, preferences, and needs;
• improving existing products and services and developing new products and services;
• complying with our legal and regulatory obligations;
• handling customer contacts, queries, complaints or disputes;
• fulfilling our duties to our customers and colleagues

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.) Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. At Eleanor Grace we do not require you to register with us or create an account or password details.

ACCESS TO YOUR PERSONAL INFORMATION

Under GDPR, you are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer ;

Grant Phillips

Contact; phil@gracedestiny.com

CHANGES TO THIS PRIVACY NOTICE

At Eleanor Grace we will review our Privacy Policy in line with changing law and guidelines issued within GDPR. This Privacy Notice has been reviewed in May 2018